Responsible Gaming at pg77
Gambling should always be fun, not a source of stress or financial hardship. pg77 provides every player in Bangladesh with the tools, information, and support they need to stay in control.
Our Commitment to Responsible Gaming
At pg77, we believe that online gambling should be an enjoyable form of entertainment — nothing more. We recognise that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and all across Bangladesh, pg77 is a leisure activity enjoyed in a balanced way alongside the rest of their lives.
However, we also know that gambling can become a problem for a small number of people. Problem gambling can affect anyone regardless of age, profession, or income level. pg77 takes this reality seriously and has built a suite of responsible gaming tools directly into our platform so that any player who needs support can access it quickly and without judgment.
Every responsible gaming feature on pg77 is free to use and available to all registered players at any time. We encourage all players to use these tools proactively — not only when a problem has already developed. Playing within your means is the foundation of a positive gaming experience, and pg77 is here to support that every step of the way.
Your Responsible Gaming Toolkit
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit. Reducing a limit takes effect immediately.
Session Time Limits
Cap the total time you spend on the platform per session or per day to keep play balanced and controlled.
Self-Exclusion
Take a break from gambling for 1 week, 1 month, 3 months, 6 months, or permanently. Requests are processed within 24 hours.
Reality Checks
Receive pop-up reminders showing your total session time and net win or loss to keep you aware of your activity.
Cooling-Off Period
Step away for a short cooling-off period of 24 hours, 48 hours, or 7 days without triggering a full self-exclusion.
Account History
View a complete history of all bets, deposits, and withdrawals from your account dashboard at any time.
ℹ️ How to Activate These Tools
All responsible gaming tools are accessible from your account settings after login. You can also contact our 24/7 live chat support team to activate any limit or exclusion on your behalf immediately.
How Deposit Limits Work
Deposit limits are one of the most effective tools for keeping your gambling spend within a budget you are comfortable with. Once you set a limit on pg77, the platform will block any deposit attempt that would take your total deposits over the limit for that time period. You can set separate limits for daily, weekly, and monthly periods simultaneously.
If you want to reduce a deposit limit, the new lower limit takes effect immediately. This is intentional — it means you can always restrict your spending instantly when you choose to. If you want to increase a limit, a mandatory 72-hour waiting period applies before the increase takes effect. This cooling-off window gives you time to reconsider before any increase becomes active.
💡 Pro Tip: Start Low
We recommend new players set a conservative deposit limit from the moment they register — before their first deposit. It is much easier to set a limit when you are thinking clearly than to try to recover from overspending later. Start with a monthly figure that represents a comfortable entertainment budget for you, keeping in mind that deposits fund entertainment, not guaranteed returns.
Self-Exclusion: Taking a Full Break
Self-exclusion is the strongest responsible gaming tool pg77 offers. When you self-exclude, your account is suspended for the chosen period and you will not be able to log in, place bets, or make deposits for the duration. Any promotional communications will also be suspended. Self-exclusion options on pg77 are: 1 week, 1 month, 3 months, 6 months, or permanent exclusion.
Requesting self-exclusion is straightforward: contact our support team via live chat at any time and request the exclusion period you need. Our team processes all self-exclusion requests within 24 hours. Once a self-exclusion is in place, it cannot be reversed during the exclusion period — this is intentional and protects you from acting impulsively in the heat of the moment.
⚠️ Permanent Exclusion Is Final
If you choose permanent self-exclusion, your account will be closed and you will not be able to re-register on pg77 in the future. This option is for players who have made a firm decision to stop gambling entirely. If you are unsure, consider a 6-month exclusion first and use that time to seek professional support if needed.
Warning Signs of Problem Gambling
Recognising the early signs of problem gambling is the first step towards getting help. If any of the following describe your recent experience with gambling, we strongly encourage you to use our self-exclusion tools or contact our support team today:
- Spending more money on gambling than you originally planned, or regularly exceeding the budget you set for yourself.
- Gambling to recover money you have previously lost — also known as 'chasing losses'. This is one of the most common signs of a developing gambling problem.
- Feeling anxious, irritable, or restless when you are not gambling, or feeling compelled to return to the platform shortly after logging out.
- Hiding your gambling activity from family members, friends, or colleagues, or lying about how much time or money you are spending on gambling.
- Borrowing money from family, friends, or financial institutions in order to fund gambling activity, or failing to meet financial obligations such as rent, bills, or loan repayments.
- Neglecting work, studies, family responsibilities, or personal health in favour of spending time gambling online.
- Using gambling as a way to escape from personal problems, stress, anxiety, or difficult emotions rather than dealing with them directly.
🆘 You Are Not Alone
Problem gambling affects people from all walks of life. Recognising that you may have a problem is a sign of strength, not weakness. Reaching out for help is the most important step you can take. pg77's support team is available 24/7 and we will never judge you for asking for help.
Tips for Healthy Gambling Habits
Following these practical guidelines will help ensure that gambling on pg77 remains a fun and controlled activity for you:
- Set a strict budget before you start playing and treat it as an entertainment cost — like a cinema ticket or restaurant meal — not as an investment you expect to recover.
- Never gamble with money you cannot afford to lose. Only use funds that are set aside specifically for leisure and entertainment — never use rent money, bill payments, savings, or emergency funds.
- Take regular breaks during your gaming sessions. Set a timer if necessary, and step away from the screen at regular intervals. Fatigue and prolonged play impair judgment and can lead to impulsive decisions.
- Do not gamble when you are feeling stressed, upset, depressed, or under the influence of alcohol. Emotional states strongly influence decision-making, and gambling under emotional distress almost always leads to poor choices.
- Balance your gambling with other leisure activities. Maintain a healthy mix of hobbies, social activities, exercise, and time with family. If gambling becomes your primary leisure activity, that is a warning sign worth addressing.
- Regularly review your account transaction history and session logs on pg77. Being aware of exactly how much time and money you have spent helps you stay honest with yourself and make informed decisions about your gambling habits going forward.
Protecting Young People from Gambling
pg77 takes underage gambling extremely seriously. Our platform is strictly for adults aged 21 and above. To enforce this, we implement mandatory age and identity verification for all new accounts before any deposits or gameplay are permitted. Players who cannot verify their age will not be able to use pg77's services.
If you share a device with younger family members or children, we strongly recommend using a passcode or fingerprint lock on your device to prevent unauthorised access to your pg77 account. Never share your account login credentials with anyone, and always log out of your account after each session when using a shared device.
🚨 Report Underage Use
If you suspect that a minor is using a pg77 account — including your own account — please report it to our support team immediately at [email protected]. We investigate all such reports with urgency and will take immediate action including account suspension and data deletion.
How to Get Help
If you feel that gambling is no longer fun and has become a source of stress, financial pressure, or conflict in your relationships, please do not hesitate to reach out. There are several ways to get support through pg77 and our responsible gaming programme:
24/7 Live Chat Support
Our support team is available around the clock. You can request deposit limits, cooling-off periods, or full self-exclusion directly through live chat. All requests are handled confidentially and without judgment.
Email Support
You can also reach our responsible gaming team by email at: [email protected]
Immediate Account Suspension
If you need your account suspended right now, contact our live chat team and say the words "I need to stop gambling." Our team is trained to respond immediately to this request and will suspend your account without asking you to provide further justification.
🌐 External Support Resources
If you feel you need professional counselling or support beyond what pg77 can provide, we encourage you to speak with a healthcare professional or a qualified counsellor in your area. Seeking professional help for problem gambling is a positive and courageous step, and it is available to everyone regardless of the severity of the issue.
Our Pledge to You
pg77 pledges to always put player welfare at the heart of everything we do. We will continue to invest in responsible gaming tools, train our support staff to handle sensitive conversations with care and empathy, and enforce our age verification and KYC processes rigorously so that our platform remains safe for all eligible players in Bangladesh.
Gambling is meant to be fun. pg77 is committed to keeping it that way — for every player, every session, every day. If you ever feel that your gambling is no longer in your control, remember that help is always just one message away. We are here for you.
Play Responsibly with pg77
Ready to enjoy pg77 within safe, healthy limits? Explore our casino games, read our FAQ for more information, or log in to your account to set your personal responsible gaming limits today.