pg77 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data pg77 collects, how it is used, and the rights you hold over your own information as a player on our platform.
SSL Encrypted
All data in transit is protected by industry-standard SSL encryption.
No Data Selling
We never sell your personal data to third-party marketing companies.
Your Control
You can access, correct, or request deletion of your data at any time.
Right to Delete
Request full account and data deletion by contacting our support team.
Introduction
This Privacy Policy ("Policy") describes how pg77 ("we", "us", "our") collects, processes, stores, and protects the personal data of users ("you", "Player") who access and use the pg77 website and services available at pg77.cam. This Policy forms part of our Terms and Conditions and should be read in conjunction with them.
By registering an account or using any part of the pg77 platform, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, you must discontinue your use of pg77 immediately.
ℹ️ Scope of This Policy
This Policy applies to all personal data collected through pg77.cam, including data provided during registration, through gameplay, via payment transactions, and through your interactions with our customer support team.
Information We Collect
pg77 collects personal data in several ways: directly from you when you register or use our services, automatically through your use of the platform, and in limited circumstances from third-party sources such as payment providers. The categories of data we collect are summarised below:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number, nationality | Provided by you at registration or KYC |
| Contact Data | Mobile number, email address, city of residence (e.g. Dhaka, Chittagong) | Provided by you at registration |
| Financial Data | Transaction history, deposit and withdrawal amounts, payment method identifiers (e.g. bKash wallet number) | Generated through platform use and payment providers |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Collected automatically via cookies and server logs |
| Gameplay Data | Games played, bet amounts, win/loss records, session durations, responsible gaming settings | Generated automatically through your use of the platform |
pg77 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data unless specifically required for identity verification and permitted by applicable law.
How We Use Your Information
pg77 processes your personal data only for specific, legitimate purposes. We do not use your data for purposes that are incompatible with the purposes for which it was collected. The primary purposes for which we use your personal data are:
- Account creation and management: to register your account, verify your identity (KYC), maintain your account settings, and process password resets and account closure requests.
- Service delivery: to enable you to play games, place bets on cricket and sports, process deposits and withdrawals via bKash, Nagad, Rocket, and other accepted payment methods, and credit bonuses to your account.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct as defined in our Terms and Conditions.
- Responsible gaming: to monitor gameplay patterns and implement responsible gaming tools including deposit limits, session time reminders, and self-exclusion periods where you or our systems identify risk indicators.
- Customer support: to respond to your queries, complaints, and requests submitted via live chat or email, and to maintain records of our communications with you for quality assurance and dispute resolution.
- Legal compliance: to fulfil our obligations under applicable anti-money laundering regulations, age verification requirements, and any lawful requests from competent authorities including financial regulators and law enforcement agencies.
Legal Basis for Processing
pg77 processes your personal data only when a valid legal basis exists. The legal grounds we rely on are:
- Contractual necessity: processing required to fulfil the contract between you and pg77 — including operating your account, processing transactions, and delivering the services you have signed up for.
- Legal obligation: processing required to comply with applicable laws and regulations, including age verification, anti-money laundering checks, and responses to lawful authority requests.
- Legitimate interests: processing conducted for purposes that serve the legitimate interests of pg77 or third parties, such as fraud prevention, platform security, and improving the quality of our services, where those interests are not overridden by your data protection rights.
- Consent: where we rely on your consent as the legal basis for processing (for example, for optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Sharing Your Information
pg77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited and controlled circumstances:
- Payment processors and financial partners: we share transaction data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard as necessary to process deposits and withdrawals. These partners process your data only as required to complete the transaction and are bound by their own privacy obligations.
- Game providers: licensed game studios (including Pragmatic Play, Evolution Gaming, and other providers whose games appear on pg77) may receive technical data necessary to deliver the game experience, such as session tokens and bet data. They do not receive identity documents or payment method details.
- Legal and regulatory authorities: we may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are legally required to do so, or where we have reasonable grounds to believe disclosure is necessary to prevent or detect a crime, protect national security, or fulfil our regulatory obligations.
- Service providers: we use carefully selected third-party technology vendors to operate infrastructure components such as cloud hosting, fraud detection systems, and customer support software. These vendors act as data processors under contractual obligations and are not permitted to use your data for their own purposes.
🔒 No Data Selling — Ever
pg77 will never sell, lease, or otherwise transfer your personal data to third-party advertisers, data brokers, or marketing agencies. Any sharing of data is strictly limited to the operational purposes described in this section and is always governed by appropriate legal safeguards.
Payment Data and Financial Information
Financial data is among the most sensitive categories of personal data pg77 handles. All payment transactions on pg77 are processed in Bangladeshi Taka (BDT) and are routed through secure, encrypted payment gateways. pg77 does not store full payment credentials such as complete bKash PINs, Nagad PINs, or card CVV numbers on its own servers.
Transaction records including amounts, timestamps, payment method types, and account identifiers are retained for a minimum of five years from the date of the transaction to satisfy our anti-money laundering and financial record-keeping obligations. These records may be shared with financial regulators or law enforcement where legally required.
- You must only use payment methods registered in your own name. Using a payment method belonging to another person is a breach of our Terms and Conditions and will result in account suspension pending investigation.
- pg77 may request documentary proof that a payment method belongs to you as part of our KYC process. This is a standard anti-fraud measure implemented for your protection.
- In the event of a disputed transaction, pg77 will retain all relevant financial records and provide them to the appropriate authorities or dispute resolution bodies as required. Players are encouraged to keep their own records of deposits and withdrawals for reference.
Cookies and Tracking Technologies
pg77 uses cookies and similar tracking technologies to operate and improve the platform, remember your preferences, and ensure the security of your session. The types of cookies we use are:
- Strictly necessary cookies: essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core platform functionality.
- Functional cookies: used to remember your language preferences, account settings, and responsible gaming configurations so you do not need to re-enter them on each visit.
- Analytics cookies: used to collect aggregated, anonymised data about how players use the platform — which pages are visited most frequently, how long sessions last, and where navigation drop-offs occur. This data helps us improve the user experience.
- Security cookies: used to detect and prevent fraudulent activity, unauthorised login attempts, and suspicious session behaviour. These cookies are critical to maintaining the integrity and safety of the platform.
You may control non-essential cookies through your browser settings. However, disabling strictly necessary or security cookies may impair your ability to use key platform features including login and payment processing. pg77 does not use third-party advertising cookies or cross-site tracking technologies.
Data Retention
pg77 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of your active account and for a minimum of five years following account closure to meet our legal and regulatory obligations. Transaction records are retained for a minimum of five years from the date of each transaction. Communications with customer support are retained for two years from the date of the interaction.
When your personal data is no longer required for any legitimate purpose and the applicable retention period has expired, pg77 will securely delete or anonymise it. Anonymised data (which can no longer be linked to you as an individual) may be retained indefinitely for aggregate statistical analysis and platform improvement purposes.
Your Data Rights
As a data subject, you hold the following rights with respect to the personal data pg77 holds about you. To exercise any of these rights, please contact us at [email protected] with your registered account details. We will respond to all valid requests within a reasonable timeframe.
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your data where no legal retention obligation applies.
Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests, including direct marketing.
Right to Restrict
Request that we limit how we use your data in certain circumstances.
Please note that some rights are subject to limitations under applicable law. For example, we may be unable to delete financial transaction records that we are legally required to retain for anti-money laundering purposes. Where we are unable to fulfil a request in full, we will explain the reason and the scope of any limitation.
Data Security
pg77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption across all platform pages, OTP-based two-factor authentication for sensitive account actions, encrypted data storage with restricted access controls, and continuous monitoring for suspicious activity and intrusion attempts.
Despite our best efforts, no method of electronic transmission or data storage is completely secure. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, pg77 will notify affected users and take all necessary remedial steps in accordance with applicable data protection obligations.
🔐 Your Responsibility
The security of your account also depends on you. Keep your login credentials confidential, do not share your password with anyone, and log out of your account when using shared or public devices. Notify us immediately at [email protected] if you suspect your account has been accessed without your authorisation.
Children's Privacy
pg77 is strictly an adult platform. Our services are not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals below the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our records and close the associated account.
If you believe that a minor has registered or is using a pg77 account, please report this to us immediately at [email protected]. We take age verification seriously and will investigate all such reports promptly. For adults aged 21 and above, pg77 offers a safe, responsible gaming environment with tools to help you stay in control.
Changes to This Privacy Policy
pg77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes to this Policy, we will post the updated version on pg77.cam with a revised effective date and, where appropriate, notify registered players via the contact details held on their account.
Your continued use of pg77 after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms. We recommend reviewing this Policy periodically to stay informed about how we protect your data. The current effective date is always displayed at the top of this page.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how pg77 has handled your personal data, please contact our support team. We are available 24/7 via live chat on the platform and will do our best to respond to all privacy-related queries promptly.
You may also reach us by email at: [email protected]
🔏 Your Privacy, Our Priority
Have questions about your data? Our support team is here to help. Or explore pg77 Casino for a safe and secure gaming experience backed by this privacy commitment.